Terms & Conditions
Last updated: 03/12/25
These Terms & Conditions apply to the use of THEMAKEUPAISLE website located at www.themakeupaisle.co.uk. By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
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1. About Us
This website is operated by THEMAKEUPAISLE, a UK-based beauty brand specialising in pre-glued press-on cluster lashes, lipglosses, lip liners and makeup tools.
Throughout the site, the terms “we”, “us” and “our” refer to THEMAKEUPAISLE.
If you have any questions, you can contact us at:
Email: tobicarew@hotmail.co.uk
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2. Eligibility
By placing an order on our website you confirm that:
• You are at least 18 years old, or have permission from a parent or guardian
• The information you provide is accurate and complete
• You are authorised to use the payment method provided
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3. Products
We take reasonable care to ensure all product descriptions, images, and prices are accurate. However:
• Colours may vary slightly due to screen displays
• Product packaging may vary
• All products are subject to availability
We reserve the right to modify or discontinue products at any time without notice.
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4. Orders
When you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not mean it has been accepted.
We reserve the right to:
• Refuse or cancel any order
• Limit quantities purchased
• Cancel orders suspected of fraud or unauthorised activity
If your order is cancelled after payment has been taken, a full refund will be issued.
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5. Pricing & Payment
All prices are listed in GBP (£).
Payments are processed securely through third-party payment providers such as:
• Shopify Payments
• Stripe
• PayPal
• Klarna or other Buy Now Pay Later services (if available)
We do not store full payment card details.
Prices may change without notice.
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6. Shipping & Delivery
We aim to process and dispatch orders as quickly as possible. Delivery times are estimates and may vary depending on location and courier services.
We are not responsible for delays caused by:
• Postal services or couriers
• Customs processing
• Incorrect delivery information provided by the customer
Customers are responsible for ensuring their shipping address is correct at checkout.
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7. Returns & Refunds
Due to hygiene reasons and the nature of cosmetic products such as false lashes:
• Opened or used items cannot be returned
• Returns may only be accepted on unused, unopened items within 14 days of delivery
• Items must be returned in their original packaging
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Refunds will be processed once the returned item has been inspected and approved.
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8. Damaged or Faulty Products
If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
You may be asked to provide:
• Photos of the product
• Your order number
We will offer a replacement or refund where appropriate.
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9. Product Use & Allergies Disclaimer
Our products are cosmetic items designed for external use only.
Customers should:
• Perform a patch test before use
• Follow all usage instructions carefully
• Stop using the product if irritation occurs
We are not responsible for allergic reactions, misuse, or improper application of our products.
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10. Intellectual Property
All content on this website, including:
• Images
• Logos
• Branding
• Product descriptions
• Graphics and design
is the property of [Your Brand Name] and may not be copied, reproduced, or used without written permission.
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11. Limitation of Liability
To the fullest extent permitted by law, [Your Brand Name] shall not be liable for:
• Indirect or consequential loss
• Loss resulting from misuse of products
• Delays outside of our control
Our maximum liability shall not exceed the price paid for the product purchased.
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12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data.
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13. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately once posted on this page.
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14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
